We're Back!!! And so is myDestiny's foul ups!

Well, we've been gone for too long but now we're back! Well to put it in a more accurate statement, I am back (and hopefully Madhatter will follow suit soon). I didn't really had anything to complain until lately, when things turned out to be disastrous for my internet connection. Yes, myDestiny Broadband Cable Internet had been ok for quite a while. Now they are back doing their monkey business again. The world wide web had been very important to me and once things are screwed around this virtual world we are currently in, all hell breaks loose for me. I think I have been patient enough. Now it's time to start making noise again. To Solid Broadband Corporation, thanks for bringing back my enthusiasm for blogging and ofcourse, COMPLAINING (this is what this blog is all about). Yes, I am about to start another rebellion and this time, myDestiny had gone EVIL!!!

Currently, I can't access NTC's website (does it still exist or do they still exist?) but I'll post some more proof of the ugly truth of this company and probably get in contact with the officials soon after my last attempt to patch up with them. Ugh, and they ventured into the cellular phone business with myPhone whose models are ripped off versions of the iPhone and N95 (no better than the fake one), what a trash!

10 Things I Hate About myDestiny Broadband Internet

Ok, as requested by CSR, I have to post in English daw because as you can see on our slick and gorgeous counter, we have foreign visitors. Mabuhaaaaay! Hehehe. Actually mas nakakatakot knowing na may nagbabasa pala nitong blog natin aside from us. Anyway, CSR helped me in this post as I'm a little rusty in English. As a result of an irritating DC which happened earlier in the middle of a downloading process, I swore I have to write something back just to release the anguish I felt. Here goes 10 things I hate about my ISP...

High Latency. While the result on the speedtest shown may not always be the situation (it does happen), we always seem to get a 3 digit latency mostly during peak hours which is one of the factors why, eventhough we get higher speed results sometimes, browsing is still slow. Ping or latency is important because it is the time it takes for a server to react to our initiated actions from our very own pc's. It is most important for those requiring real time interaction most especially during online gaming.

MyDestiny is not for online games? According to one of my fellow subscribers, this was the reply of one of the customer service representatives of myDestiny when asked why is the connection laggy when playing online games. The latencies are so high during online play that, before we knew it, our character has already succumb to a lot of hits if not dead already in the next scene.

DC's. How many times have this situation happened to me? I was downloading a file directly from a server and then in the middle of the slow download, I noticed the progress bar is not moving. After a few more moments it says download complete even though it was 50% incomplete a blink of an eye ago. Oh so I got disconnected after the long wait. Great! It's not enough that I get slow download speeds, I have to experience a DC to repeat the downloading process again from scratch! What a connection! What's worse? If you're downloading from rapidshare, megaupload and other file-hosting sites which has download limits, you'd be asked to wait forever before you can download again!

DNS & DHCP problems. Though it seldom happens now, it still does, making your browsing experience irritating as you frequently receive "Cannot find server" errors. Worse your internet connection is no longer responding, you can't even access your cable modem stats and the only resort you can do is to reboot the cable modem. Where's the on and off button? Oh, you have to unplug it and, after a few counts, replug it again.

Uploads going down. I don't know about the rest of the subscribers but I sure do need uploads as much as I need downloads. I understand that uploads usually are way slower than downloads on most connections (except those of symmetric type) but upload speeds as low as 4 kbps?! Man, how long will uploading a 5 mb photo album in rar file take? Er... let's do the math thing shall we? 5 mb (equivalent to the average of one good quality mp3 file) is the same as 5,000 kb divided by 4 kbps is... 1,250 seconds which is approximately 20 to 21 minutes! What more if you're uploading let's say a music album (around 60 to 100mb) or a video (much much more)? I used to upload very big files overnight but with reason #8 and this, ugh, it's gonna take more than a day and that's if you're not getting any DC's!

Downs. Download speeds go way below dial-up speeds---that's myDestiny at its worst. Talk about their ad claiming speeds 100 times faster than dial-up huh? Should their ads be subjected to some scrutiny regarding false advertising as most of their slogans are counterfactual? Ok, fine, we don't get that less-than-dial-up speeds more frequently but if you look at the big inconsistencies of the speedtest results supported by the actual downloading speeds (while downloading via torrents, other P2P clients or direct downloading), you'll get the picture why it took you longer to download some big file while you may possibly saw it was "blazingly" fast at first glance. However if you observe the whole downloading process, you'd see how the speeds would dip into super slow heroes-in-a-half-shell pace and go up and down like a... er... crazy frog? These inconsistencies make you sometimes feel Smart Bro subscribers are doing better. I know, I mean come on, how can a wireless network be any faster than the super interstellar high-capacity Hybrid Fiber Coaxial (HFC) Network that myDestiny is so proud of? But then again, what good is a freeway, an expressway or a superhighway if the cars are moving like snails?

More downs. With myDestiny, you get more downtimes in a day, almost always during peak hours when you need a quality connection the most. "Normal" connection usually starts when you're supposed to rest and call it a day. Note to myDestiny, your subscribers are residing here in the Philippines, not on the opposite side of the world. What do you see in us, batman? (Anong tingin nyo sa amin, taong paniki?)... Hehe... Sorry I just have to post that one because it made CSR laugh so hard we forgot that we were mad about the recent incident as stated in reason #8. Now I see CSR's point of making this blog. Yeah, yeah it actually helps, you're right. So can we go on now and bash some more of myDestiny Broadband Internet's lame service?

Downgrades? It was said by CSR's post that myDestiny is no longer way faster than DSL as they often tell people through one of their false ad slogans enticing and deceiving unknowing subscribers and luring them with a 499 PhP monthly service fees promo for a limited period of only two months, then it goes back to the normal MSF (999 PhP). There are DSL plans with 3 mbps and 5 mbps nowadays. They are not even the most affordable now. Look at PLDT's 1 mbps plan for only 999 PhP and Globe's 1.5 mbps plan for only 995 PhP. As one of my fellow subscribers put it, while DSL users are getting speed upgrades for their current plans, what has myDestiny Internet offered to their loyal subscribers? A speed cap!

A 1.5 mbps speed cap as previously mentioned by CSR which until now they still deny despite the fact that eversince we suspected that they lowered down our maximum speed, we have never gone over 1.5 mbps even on unholy hours of the morning which we usually had. Based on torrents and other means, our downloads had gone longer to finish than what we normally have experienced before. What's worse is that there are still some subscribers (on a few other areas of Mega Manila) that are still enjoying our previous speeds (2.5 mbps or more) while we are all paying the same fee (there's only one plan for residential subscribers). Most of the nodes are capped while a few "special" nodes aren't? For them to cap our speeds without actually informing us of the change in bandwidth, isn't that illegal? If indeed they don't have any speed caps on all of their nodes as they claim, why would they not treat this as a concern or a problem that should be addressed properly and should therefore send a team to troubleshoot the problem because of the fact that we did experience those speeds before even during peak hours (then all of a sudden most, if not all, of us can't get speeds any higher than 1.5 mbps)? As one of my fellow subscribers have said, the only thing the technical support team can say is "Swerte nyo na yan sir nakaabot pa kayo ng 1 mbps" when asked about the capped bandwidth.
No speed limit? Bull shit! Liars!!!

Because myDestiny keeps on repeating and doing all of these, screwing up again and again and again and again and again and again and again and again and again and again and again and again and again and again and again...

Morning, Noon & Nighttime...

As the familiar tune is being played over the radio, I can't help but reminisce the good old days. I always thought myDestiny was a blessing when I transfered to a new residence a long long time ago as my previous broadband provider doesn't have any extra facility over my new place yet during those times. I badly needed an ISP to help me get through the sudden change of "atmosphere". As months passed by I have really believed that myDestiny was a blessing in disguise and I even recommended them to most of my friends and relatives who were complaining about their own ISP's problems (guess you know some of them already, right MH?) without even thinking of those referral advantages, rewards or perks. I have endorsed them to almost everybody I know whenever the topic about the internet is being brought up. Yet here I am now, bashing for months at something that I used to love. I really can't imagine ending up to be like this but with the way they have treated me and my friends eversince the start of their substandard service (after the earthquake), the way they returned the service for their loyal customers, I guess I'm not so surprised after all. Now, morning, noon and night time their service have been completely inferior.

***The speedtest results shown was done over at myDestiny's own bandwidth testing site: http://www.mydestiny.net/speedtest/

Digital Bubwit

Sarap talaga ng walang pasok. Lalo na pag malamig. Ok na sana ang araw ko except sa kapalpakan ng ISP ko (actually namin nina CSR at kapitbahay ko). Nagtext sa akin si CSR at marami pa daw syang inaasikaso kaya ako na daw muna bahala magpost. Napag-isip tuloy ako kung ano pa ipopost ko since medyo wala naman masyadong aksyon ngayong araw na ito. As usual wala daw pasok ngayon dahil may bagyo raw pero maganda naman panahon kanina para mamasyal kaya nagkita kami kanina ng pinsan ko sa Trinoma (which reminds me, nakakainis pala kanina at patay yung escalator nila sa entrance tapat ng SM City North EDSA, nakakapagod din umakyat nu?! Nagtitipid na ba ang mga Ayala Malls?). Nang wala na kaming mapag-usapan, etong blog na ito ang napag-usapan namin. Sabi nya tamang-tama daw kasi meron din daw syang reklamo (hehe it runs in the family siguro) na medyo matagal na nangyari tungkol sa isang tightwad na babaeng empleyado sa isang shop diyan sa SM City North EDSA (na naman?! bakit kaya andaming shops dun na maraming bad experience? hmmmm). Ayan may bago na tayong correspondent pareng CSR.

Meron kasi akong wireless na telepono na kinaiingitan ni insan dati pa kaya napag-isipan nyang maghanap at bumili nung nag-sale sa SM nung nakaraang asingko ng agosto. Una pumunta muna sya sa Ace Hardware (yung dating lokasyon ng Supersale). Nakita nya yung model ng telepono pero mahal daw ang benta nila dun at walang ka-discount discount nung araw ng sale. Buti na lang nung sinabi ng saleslady na walang stock at yung naka-display na lang daw yung kunin, umayaw na sya. So pumunta sya sa store na ito (ayun o, sa upper left ng post na ito) tapos nagulat sya sa presyo na mas mababa ng halos limang daan. Hindi pa daw sale itong item na ito so ok na (bakit nga ba ganun? pag nag sale, yung mga gusto mong bilhin yun ang walang discount... yung mga naka-sale yung mga walang kwenta). Sa sobrang dami ng tao, sabi ng salesman yung naka-stock na lang daw sa cabinet yung kunin nya kasi pag pumunta pa daw sya sa stockroom baka mas lalong matagalan, so pumayag na sya kahit na yung box na yun ay lukot-lukot na (sabi nya mas mabuti na lang daw yun kesa yung naka-display, kesyo baka nahulog na daw yun o nagasgasan o nalawayan hehe). Yun ang akala nya. Nang na-fullly charge na nya yung unit sa bahay nila, ginamit nya ito pantawag sa akin. Di katagalan sa usapan namin tinatanong nya ako kung may static o ingay akong naririnig. Sabi ko konti. So binaba na namin ang telepono. Yun pala ginamit nya ulit yung telepono para tumawag sa ibang number para malaman kung linya lang namin yung maingay. Maingay pa rin daw. Tapos sinubukan nya na hintayin hanggang mawala yung dial tone, ayon kompirmado daw na maingay ang unit. So kinabukasan, bumalik sya ulit doon. Ayun, wala na masyadong tao dahil wala ng sale. Pero naghintay pa daw sya ng konti dahil may inaasikaso pa yung naghahandle ng returns (samantalang ang dami naman daw na empleyado dun pati yung nasa cashier banda na nakatunganga lang). Nang nakita daw ng isang manang dun na nakasimangot na sya pinaasikaso sya sa salesman na nagbenta sa kanya. Ayun, confirmed naman daw na maingay yung unit so kukuha lang daw sa stock room. Pero nung bumalik yung salesman, wala na daw available stock. Nadismaya si insan kaya, no choice, pinatest sa kanya yung nakadisplay (hehe... dun din pala bagsak nya), mas ok, walang static. So um-OK na lang sya. Pinahintay na lang sya dahil sa yung mag-aaprove ng replacment patapos na yung transaction nila (meron daw dun dalawang matanda na babae na nagpapalit din ng wireless phone nila pero ibang brand naman). Biruin mo daw, nung umalis na yung mga senior citizens, parang kinutya daw ng babaeng empleyado na wala naman daw sira ang unit ng matanda kundi ayaw lang daw siguro ng mga matanda ang unit na nabili nila na parang nang-iinsulto (aba, aba, wala man lamang paggalang kahit hindi bilang isang customer kundi bilang isang nakakatanda na laang?... at sa harap pa ng ibang customer? waw). Tapos nung sa kanya na daw yung inasikaso, palitan daw ba naman yung box dahil sira na daw (e di ba sira naman yun talaga nung binili pa lang) pero di na umalma yung insan ko. Tapos nilipat nya isa isa yung plastic tsaka yung pangtali ng wiring mula sa replacement unit. Bumalik daw yung salesman at nagtanong kung anong ginagawa ng babae eh di nag-explain si babae na kesyo may mga parts daw ng package na di napasama sa pagsauli (naiwan daw ng insan ko yung wall mount sa bahay nila) pati yung screw ng wall mount dinale ni babae kahit na nandun yung screws sa taas ng display nila. Ang kinaiinisan ni insan ay sa kadakdak ng babae ay muntik na daw ma-iswitch nya yung base ng wireless phone na napasama sa replacement package sa base ng nabili nya na kasama ng sirain na unit na pinalitan. Medyo nalito pa daw at tumigil para mag-isip kung alin yung alin. Umalma si insan ng konti pero nagtataray daw yung babae habang kinakausap pa yung salesman, akala mo naman ginugulangan sya over a bunch of plastics, wire-holders and a box? Kainin nya na lang kaya yun nu? So dali daling umalis na lang yung pinsan ko at yun, ok na yung unit nya hanggang ngayon. Pero hinding hindi na daw sya bibili ulit dun... malamang kami na rin.

MyDestiny continues to suck...

Eto po ang resulta ko ngayong umaga at mas malala pa po yan kaninang madaling araw kaya di na muna ako nag-post ng rant. Sa tagal tagal kong naging myDestiny subscriber ngayon ko lang talaga masasabi na pababa na talaga ng pababa ang dekalidad ng serbisyo ng cable internet na ito. Alam ko di masyadong maasahan ang mga speedtests na ito dahil sa maraming pang ibang kadahilanan tulad ng pagiging busy ng servers ng nagspe-speedtest at yung kalagayaan ng dinadaanan ng connection ko, pero sa mga nakaraang buwan ramdam na ramdam ko yung pagbagal sobra ng internet ng myDestiny (kahit sa youtube, sa myspace, sa torrents at iba pang p2p programs) at puro pa kapalpakan mula sa pag-D-DC at sa pagkokonekta sa DHCP servers nila. Pati yung aking kapitbahay ay dismayado na sa kabagalan ng myDestiny (speedtest result nya sa kanan). Nalaman ko rin na hindi lang kami at ni pareng CSR ang nagrereklamo sa mga kapalpakan na ito. Susubukan kong itanong ito sa hotline nila pero hindi ako umaasang makakakuha ng totoong sagot dahil kahit nga lang sa pag-cap pa lang ng bandwidth namin sa 1.5mbps eh pinagsisinungaling na nila. Abangan ang susunod na kabanata...
____________________________________________________________________

Update: Palala na po ng palala. Alas kwatro y media na po ng hapon at talagang gapang ang lahat ngayon sa browsing and downloading. Mas maganda pa yung mga masweswerte sa Smart Bro connection nila kesa sa akin. Ang nakapagtataka may mga pabugso-bugsong bilis pero mga once in every 5 minutes lang yun at sa isang kisap mata ko lang nararanasan yun. Parang barado yung cable. Parang paubo-ubo. Pero ang pangkalahatan ay sobrang bagal pa rin. Sa mga may-ari at higher management ng myDestiny po (or Solid Broadband Corporation), pakitingnan naman po yung mga taga-NOC nyo at yung mga ibang tauhan nyo kung ginagawa po ba nila yung katungkulan nila dahil dumadami na ang nagrereklamo sa serbisyo nyo!

License To Complain

Yeah! I just got my license:


I also got Mad Hatter one since I know he's gonna post a rant today, oh technically that was yesterday but anyway:

I just forged his signature haha. Congratulations MH! Now you're officially a reklamador!

Ang Paghahabol

Ok, so eto na po ang pinakauna kong pagrereklamo. Pagpasyensyahan nyo na at first time kong magpalabas ng saloobin ko (usually sa loob ng CR ko pinapalabas ang sama ko ng loob). Gaya gaya na lang muna ako kay CSR. Pesteng ulan yan at inabutan pa ako. Di na lang hinintay na makapasok muna ako sa pamamahay ko bago tuluyang bumuhos! O ayan tapos na po.

Hehehe. Di pa nu. Mas marami yata akong marereklamo kesa kay pareng CSR a. Pero bago yan, kani-kanina lang napag-isip ako. Naghanap muna ako ng magandang rason kung bakit ko itutuloy tong pagrereklamo dito. Marami ang nagsasabi, puro reklamo puro reklamo, wala din naman napapala yang pagrereklamo na yan. Di ka pa nakontento. Mga tao talaga di marunong makuntento na lang. Tama nga naman. May mga tao kasi na reklamo ng reklamo na lang pero di nila tinutulungan ang sarili nila para umunlad naman ang kalagayan nila. May mga tao rin na asa na lang ng asa sa ibang tao tapos reklamo pa ng reklamo. Pero panu naman pag pinaghirapan mo yung bagay tapos nauwi na lang sa wala? Panu naman pag puro palpak na lang bumabalik sa pinaghirapan mo? Panu naman pag pababa ng pababa ang kalidad ng produkto o serbisyo na natatanggap mo? Panu naman yung mga kasumpa sumpa talaga na pagkakataon o mga bagay? Hahayaan mo na lang ba ang mga ito na ikulong sa iyong saloobin? Panu magbabago ang sitwasyon kung walang magrereklamo? Panu mapupuna na may kamalian o may masamang nangyayari pag walang magrereklamo? Panu magkakaroon ng improvement o magandang kinahihinatnan pag walang magrereklamo? Panu ang puso kong ito ngayong wala ka na sa buhay ko, este, basta ayan panu na, di ba? Inisip ko rin kong tama ba na reklamador ako? Oo, marami akong hinaing na ikinukubli ko lang sa sarili ko o sa mga malalapit kong kaibigan. Sa tingin ko nga tama lang din ang pagsasanib ko dito kahit walang ibang nagbabasa para lang mailabas ko ang mga sama ng loob ko pero panu yan, malalaman lahat ni bossing, pati galit ko sa kanya. Posible kayang isang araw tayong dalawa ang mag-rereklamuhan dito? Hehehe. Sa globe posible.

Speaking of globe, kanina noong pauwi ako dumaan ako ng Globe Business Center sa Gateway Mall para magbayad ng bill ko. Mayroong nagsusurvey doon tungkol sa serbisyo ng shop na yun doon mismo kaya pinatulan ko. Panu ba naman kasi, magbabayad na nga lang ako ang tagal tagal bago matapos ang transaction. Matagal na nga ang pila, matagal pa yung pagbayad na mismo. Nawala tuloy ang happy mood ko bunga ng pag sakay ko ng LRT galing Recto ay maraming kolehiyala na kyut (katabi ko pa ang iba). Kaya ayun, yun mismo ang sinulat ko sa survey form. Kawawa nga lang yung customer service rep na humarap sa akin dahil kailangan ilagay ang pangalan sa form ng kung sino man ang umasikaso sa akin. Anyway, nagbago na pala ang website ng globe. Sana naman babaan na nila ang pagka-mahal mahal na 3G service nila at para makaranas naman ako ng tinatawag nilang mobile blogging.

Bago ako magtapos, post ko lang yung kinaiinisan ko kagabi. Although masasabing kasalanan ko rin ito pero reklamo ko na rin ito kasi nainis talaga ako kagabi. Dumaan po kasi ako sa SM City North EDSA noong Sunday para makipag-asaran kay pareng CSR. Nang iniwan na ako ni bossing, nagpa-load muna ako sa isang shop sa may cyberzone. Nagpapa-pasaload kasi sa akin yung pinopormahan ko na kapitbahay namin ng sampung piso para makapag-internet lang daw sya sa celphone nya since may topak na naman daw ang ISP nila na kinagigiliwan ko rin dahil yun din ang ISP ko sa bahay (yung nirereklamo ni pareng CSR sa baba). Para di masayang ang piso sa kakapasa ng load at mas matuwa sa akin, napag-isipan kong loadan na lang sya ng 30 pesos. Kala ko ok na dahil pumasok naman yung ni-load ko sa Smart ko (sa extrang cel ko para sa extracurricular activities hehehe) at nag-usap naman kami ng matino nung kinagabihan ng araw din na yun pero saglit lang din dahil sa maraming asungot. Yun pala, kagabi ko lang nalaman na wala palang pumasok sa cel nya at nahiya lang syang sabihin sa akin nung Linggo. Ang masama pa nun naalala ko na biniro pa ko ng sales lady ng shop na yun na 115 pesos na rin daw ang i-load ko para sa girlpren ko daw (dahil 115 lang ni-load ko sa akin) so alam nya na wala sa akin ang cel para ma-check ko kung pumasok yung load. Ewan ko kung coincidence lang yun o ano. Nawala sa isang iglap ang maganda kong hangarin sa kapwa ko mahal ko. Inisip ko na puntahan ulit yun pero nahimasmasan din ako. 30 pesos lang yun, para sugurin ko pa ulit yung shop dun, aksayado lang sa enerhiya. Tsaka isang buong araw na rin ang nakalipas. Kaya dito ko na lang inilabas. O ayan pareng CSR. Sana nasarapan ka sa hopia ko. Hanggang sa susunod na post na lang.